Need help getting started with our new booking system, pre-paids, or other questions?
We've got answers!
Thank you so much for being as excited as we are about reopening in our new interim space at YogaKula in North Berkeley!
We are still very short staffed and are working as hard as we can to both open the new space and respond to all the many emails that are coming in. PLEASE read through our FAQs below to see if your question is answered. If you still have a question that is not answered here, please email us and include one of the following choices in the subject line of your email.
STILL NEED HELP: BOOKING
STILL NEED HELP: PREPAYS
STILL NEED HELP: MEDICAL RECORDS
STILL NEED HELP: OTHER QUESTION
For general FAQs about acupuncture and general information click here.
For questions about our policies click here.
Frequently asked questions
I can't figure out how to book an appointment.
We sent emails in July and Aug 2020, welcoming you to the new Jane booking site. The Subject of that email is “Welcome to Berkeley Acupuncture Project of California” and the sender is “email@example.com” From Berkeley Acupuncture Project of California. This email is the invitation you need to set up your account on Jane.
I can’t find the invitation email from Jane.
Can I be added to a waitlist for an appointment time ?
Yes! Simply click on the phrase, “Add yourself to the waitlist” at the bottom of page that shows available appointment times.
Where are you located? What is your NEW ADDRESS?
How do I pay for my appointment?
When you log in to Jane, you will be asked to put a credit card on file in your account. After your treatment, we will invoice you and that credit card will be charged. If you have prepays, tell us you are using a prepay by writing “Pre-Pay” in the “Notes“ section when booking your appointment. You can also bring a check made out to "Berkeley Acupuncture Project of CA", with you to your appointment and give it to your practitioner. We are not accepting cash at this time.
How many prepaid visits do I have?
Can I use my prepaid sessions to book acupuncture or telehealth with you?
Can my prepaid balance be used to purchase herbs?
I'm trying to book with Mary, Julia, or Michelle for acupuncture. Why can’t I find them on the schedule for acupuncture?
In-person acupuncture is available from Sierra-maria, Jorge, and Vig. You can book appointments for acupuncture with one of them through our website on the Services page. Michelle, Julia, and Mary are all available for telehealth and remote (telehealth) acupuncture sessions. Visit our website and click on Telehealth to book a Telehealth appointment with one of them.
Do you have massage or bodywork practitioners at your new space?
I'm not a new patient. I'm trying to book a telehealth appointment, but it looks like I have to go through an evaluation first for $40.00. Is that correct?
Yes, but only for Telehealth appointments. We haven’t seen you in 9 months, and so we will need to take a bit of extra time to find out what has changed and what your current needs are. Since we can’t see multiple patients simultaneously on Telehealth like we do when we are working in person, we need to account for the extra time our practitioners will be spending with you.
How do I get a copy of my medical records?
Why are there different prices for the same appointment types?
Because all booking and billing is now happening online, and because of constraints with our new system "JANE", we had to find a new way to use a sliding scale system. So we created multiple options for the same service, but at different price points. For instance, you will see three options for 'Community Acupuncture' priced at $30, $40, or $50.
Are you still fragrance free?
We are still doing our best to reduce the use of fragrance in our space. However, we now share a building with other businesses, including hair stylists. Occasionally, the smell of scented hair products are in the hallway. We haven't noticed it in our clinic space yet, but we want you to be informed.
Why am I being asked for a credit card to book?
How do I cancel or reschedule my appointment?
Our new cancellation window is 24 hours. If you are cancelling with 24 hours notice or more, login to your Jane account and click on the appointment you want to cancel or reschedule. If you are cancelling within this time frame, please email us at firstname.lastname@example.org (you will not be able to cancel through your Jane account). Cancellations with less than 24 hours notice will be charged $30. If you are cancelling due to illness, this fee will be waived. For the safety of the community, please do cancel if you are feeling unwell.
Trouble adding my credit card to my Jane account
Start with the basics:
Make sure you've entered all the correct numbers (account #, expiration date, CVV code) and check that the card has not expired
Try another card