Need help getting started with our new booking system, pre-paids, or other questions? 

 

We've got answers!

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Thank you so much for being as excited as we are about reopening in our new interim space at YogaKula in North Berkeley!

 

We are still very short staffed and are working as hard as we can to both open the new space and respond to all the many emails that are coming in.  PLEASE read through our FAQs below to see if your question is answered. If you still have a question that is not answered here, please email us and include one of the following choices in the subject line of your email. 

STILL NEED HELP: BOOKING  

STILL NEED HELP: PREPAYS  

STILL NEED HELP: MEDICAL RECORDS

STILL NEED HELP: OTHER QUESTION

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For general FAQs about acupuncture and general information click here.

For questions about our policies click here.

Frequently asked questions

I can't figure out how to book an appointment.

Please visit our "Services" page and click on the "In-Person Acupuncture" or "Telehealth" buttons, depending on what you want to book. These buttons will take you to the respective pages where we have info on our new COVID safety policies, telehealth offerings, etc. You must read through all our new policies before booking. Booking buttons are at the bottom of the pages.
We sent emails in July and Aug 2020, welcoming you to the new Jane booking site. The Subject of that email is “Welcome to Berkeley Acupuncture Project of California” and the sender is “notifications@janeapp.com” From Berkeley Acupuncture Project of California. This email is the invitation you need to set up your account on Jane.



I can’t find the invitation email from Jane.

You can also simply visit our booking page (described above) and create a new account from scratch.



Can I be added to a waitlist for an appointment time ?

Yes! Simply click on the phrase, “Add yourself to the waitlist” at the bottom of page that shows available appointment times.



Where are you located?  What is your NEW ADDRESS?

The new address is: 1700 Shattuck Ave, Berkeley, CA 94709 We are located at 1700 Shattuck Ave at the corner of Shattuck and Virginia. The entrance is on the Shattuck side of the building, adjacent to the driveway. We are upstairs, above the Himalayan restaurant. Walk up the stairs and wait for your practitioner at the gate. **If you have mobility issues or use a wheelchair, please write "Elevator" in the "Reason for Visit" section and we will send you instructions for elevator use.



How do I pay for my appointment?

When you log in to Jane, you will be asked to put a credit card on file in your account. After your treatment, we will invoice you and that credit card will be charged. If you have prepays, tell us you are using a prepay by writing “Pre-Pay” in the “Reason for Visit“ section when booking your appointment. You can also bring a check with you to your appointment and give it to your practitioner. We are not accepting cash at this time.



How many prepaid visits do I have?

Email us at info@bapnap.com. This takes us time to look up and respond. Please be patient as we have limited staff resources for answering inquiries. We will do our best to get back to you as soon as we can. Please be aware that we no longer have dedicated reception help.



Can I use my prepaid sessions to book acupuncture or telehealth with you?

Yes, your prepays are good for booking treatments with us for in-person acupuncture or telehealth. All our appointments are now booked through the Jane system (reached through our website on the Services page, by clicking the booking buttons at the bottom of the pages after you have read through all our new policies). Tell us you are using a pre-pay in the “Reason for Visit” section when booking your appointment.



Can my prepaid balance be used to purchase herbs?

The prepaid accounts are for acupuncture or telehealth services only.



I'm trying to book with Mary, Julia, or Michelle for acupuncture.  Why can’t I find them on the schedule for acupuncture?

In-person acupuncture is available from Sierra-maria, Jorge, and Vig. You can book appointments for acupuncture with one of them through our website on the Services page. Michelle, Julia, and Mary are all available for telehealth and remote (telehealth) acupuncture sessions. Visit our website and click on Telehealth to book a Telehealth appointment with one of them.



Do you have massage or bodywork practitioners at your new space?

We love all the bodyworkers who worked at the former BAP clinic. You can reach them through our website here. We do not have any bodyworkers renting at the new site.



I'm not a new patient.  I'm trying to book a telehealth appointment, but it looks like I have to go through an evaluation first for $40.00.  Is that correct?

Yes, but only for Telehealth appointments. We haven’t seen you in 9 months, and so we will need to take a bit of extra time to find out what has changed and what your current needs are. Since we can’t see multiple patients simultaneously on Telehealth like we do when we are working in person, we need to account for the extra time our practitioners will be spending with you.



How do I get a copy of my medical records?

If you need a copy of your medical records, please read this document for a full explanation of what documents you may need and how to go about requesting them.



Why are there different prices for the same appointment types?

Because all booking and billing is now happening online, and because of constraints with our new system "JANE", we had to find a new way to use a sliding scale system. So we created multiple options for the same service, but at different price points. For instance, you will see three options for 'Community Acupuncture' priced at $30, $40, or $50. We hope in the future JANE will have another option but for now, we are doing the best we can with what it has to offer currently.



Are you still fragrance free?

We are still doing our best to reduce the use of fragrance in our space. However, we now share a building with other businesses, including hair stylists. Occasionally, the smell of scented hair products are in the hallway. We haven't noticed it in our clinic space yet, but we want you to be informed. We use a hydrogen peroxide cleaner, approved by the EPA to kill SARS-CoV2 which has a mild smell (not added fragrance, just the hydrogen peroxide) to disinfect the chairs and treatment areas. We use Clean Well sanitizing wipes, as well as alcohol, on the computer, doorknobs, and practitioner work areas. Occaisionally, the owner of the yoga studio, who is our host, burns incense early in the morning. We have found that with all of our air purifiers and ventilation that it subsides quickly.



Why am I being asked for a credit card to book?

We now require a credit card on file to book appointments. You will NOT be charged until after you arrive and receive your treatment. If you have a prepay account please write PREPAY in the "Reason for Visit" section when booking. You may also bring a prewritten check and give it to your practitioner when you arrive. Additionally, if you 'No Show' or cancel with less than 24 hours notice your card on file will be charged a $30 fee. NOTE: Cancellations due to illness will not be charged. For the safety of the community, please do cancel if you are feeling unwell.



Acupuncture Hours

Mon  1:30-4:10

Tues  closed

Wed  1:30-4:10

Thur  2:30-5:10 

Fri    10:30-1:10

Sat   10:30-5:10

Sun  closed

Telehealth Hours

Mon   2-4

Tues   10-12

Fri      1-3

1700 Shattuck Ave, 

Berkeley CA 94709

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 info@bapnap.com    

(510) 845-1100     

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